PRIVACY POLICY FOR AUTOMATED MESSAGING SERVICES

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Last Updated: [Insert Date, e.g., January 27, 2026]

1. INTRODUCTION

Tua Pele and Tua Pele Clinic ("we," "us," or "our") are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you communicate with us via our automated messaging systems (Chatbots) on WhatsApp, Instagram, Facebook Messenger, and other digital channels.

By starting a conversation with our automated system, you consent to the data practices described in this policy.

2. INFORMATION WE COLLECT

To provide you with efficient service, appointment scheduling, and treatment information, we may collect the following types of data:

• Identity Data: Name, phone number, and social media profile information (username).

• Interaction Data: The content of your messages, inquiries about specific treatments (e.g., HIFU, Hair Transplants, Corporals), and your booking history.

• Technical Data: Time zone, interaction logs, and delivery status of messages.

• Health-Related Inquiries: Basic information regarding your aesthetic interests or needs to direct you to the appropriate specialist (Dr. David Blasco, Dr. Fatima, etc.).

3. HOW WE USE YOUR INFORMATION

We use the collected data for the following specific purposes:

1. Automated Assistance: To power our AI-driven chatbot to answer FAQs, provide pricing, and guide you through our service menu.

2. Appointment Scheduling: To manage bookings, confirmations, and reminders for our locations in Chirikayen (Tua Pele) and Trigaleña (Tua Pele Clinic).

3. Customer Support: To hand off complex inquiries to our human support agents (Sales/Reception team) when necessary.

4. Marketing & Updates: To send you relevant offers (e.g., "Carnival Promos") if you have opted-in to receive them.

4. USE OF THIRD-PARTY SERVICES (META & AI)

Our messaging services operate through third-party platforms. By using our service, you acknowledge that:

• Meta Platforms, Inc.: Your messages are processed through WhatsApp/Facebook servers in accordance with Meta’s Data Policy.

• Automation Providers: We use third-party software to manage our automated flows. These providers are authorized to process your data only as necessary to provide these services to us.

5. DATA SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and advertisers.

6. USER RIGHTS AND OPT-OUT

You have full control over your communication with us:

• Opt-Out: You can stop receiving automated messages at any time by replying with the word "STOP" or "BAJA".

• Human Intervention: You may request to speak with a human agent at any time during the conversation.

• Data Deletion: You may request the deletion of your chat history from our database by contacting us at the email provided below.

7. DATA SECURITY

We implement appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

8. CONTACT US

If you have any questions about this Privacy Policy or your dealings with our automated service, please contact us at:

Tua Pele & Tua Pele Clinic

• Email: tuapele.ve@gmail.com

• Phone: 04244068848

• Location: Valencia, Carabobo, Venezuela.